Refund & Cancellation Policy
This policy outlines the refund, cancellation, and rescheduling procedures for safari permits, jeep allocations, and private tour arrangements made through Rajaji Safari (rajajisafari.com).
Last Updated: August 2026
1. General Position & Initial Enquiries
Submitting an online enquiry or contacting our desk via phone/WhatsApp is completely free of charge and creates no automatic financial obligation.
Payments are accepted only after safari dates, zone preferences (Chilla, Motichur, Ranipur, Jhilmil Jheel, Mohand), traveler details, and vehicle arrangements have been reviewed and mutually confirmed in writing.
2. Forest Permit Regulations & Non-Refundable Fees
Safari permit allocation at Rajaji National Park is strictly governed by the Forest Department, Government of Uttarakhand:
- Forest Permit Fee: Once an official forest entry permit is issued in the traveler’s name by forest authorities, the government permit fee and administrative taxes are 100% non-refundable, non-transferable, and non-adjustable under government rules.
- Name & Date Changes: Government permits cannot be transferred to another person or converted to a different date once issued.
3. Cancellation Timelines for Private Jeep & Tour Packages
For the refundable portion of private arrangements (registered jeep rentals, guide allocations, resort stays, and transit transfers), cancellation refunds depend on when written notice is received prior to the scheduled safari date:
| Cancellation Notice Window | Applicable Refund |
|---|---|
| 15 or more days before safari date | 75% refund of private booking amount (excluding permit fees) |
| 7 to 14 days before safari date | 50% refund of private booking amount (excluding permit fees) |
| 3 to 6 days before safari date | 25% refund of private booking amount (excluding permit fees) |
| Less than 72 hours / No Show | No Refund (0%) |
4. Rescheduling & Date Modification
If you wish to reschedule your safari date or shift:
- Rescheduling requests must be submitted at least 7 days in advance in writing.
- Rescheduling is strictly subject to new permit availability, gate quota caps, and any applicable fresh government permit charges.
5. Unforeseen Weather & Forest Closures (Force Majeure)
In the event of unexpected heavy rainfall, river overflow, flash landslides, VIP protocol closures, or emergency directives issued by the Forest Department that force gate closures on your safari day:
Forest authorities may offer alternate route options or shift adjustments where feasible under current park rules. Any refund processing for government components will follow the official rules declared by forest authorities for that specific instance.
6. How to Submit a Cancellation Request
All cancellation or refund requests must be sent in writing via email or WhatsApp mentioning your booking reference ID, lead traveler name, and safari date:
Approved refunds are processed back to the original payment source within 5 to 7 business days.